Headcount Modelling

Customer Care WFM · mirrors the WFM TOOL - 2026 workbook, live-recomputed

M·KOPA
🌍 Regional headcount at a glance

One tile per country, from its latest uploaded WFM TOOL workbook. Upload a country's workbook under ⚙ Settings to populate its tile and its own tab.

Overall headcount by country — Actual + Forecast (Approved Plan)
⚙ Upload a country's WFM TOOL workbook

Uploading parses the Inputs>>, Market Assumptions>>, HC Projections Summary and Actuals YTD>> sheets entirely in your browser (nothing leaves it except the parsed result) and stores a new dated version — earlier uploads are kept, not overwritten, so you can compare or roll back.

M-KOPA Headcount Modelling · Created by: Andy Museve — WFM Analyst, Customer Care · andy.museve@m-kopa.com